Support & FAQs


Need help? Here are our most common support questions about how to use #SocialVideo. Click on any question below to find to our answers.

What are the system requirements?

Software Requirements

Internet Connection Speed of 1Mbps or Higher.  Ensure You Have the Latest Adobe Flash – http://get.adobe.com/flashplayer/

Check your connection speed by going to www.speedtest.net. You should see that your download speed is higher than 1 Mbps.

Take a load off (your system resources that is!)

If you’re running multiple applications at the same time or have a lot of browser tabs open, your system routes resources to what it thinks is most important.

Mobile Requirements

iOS 4.x or Android 2.3 are required for mobile viewing. Tablets are also compatible with Milyoni software.

Note: Stream quality may be lower on mobile devices and depends on your internet connection. We recommend connecting to a local Wi-Fi network to handle the high bandwidth requirements.

top

How do I use closed captioning?

Closed Captioning

To use closed captioning on milyoni’s Social Video player, please follow the steps below:
Closed captioning (CC) is turned off by default.
  • The CC button can be found in the player controls.
  • Clicking the CC button activates the Closed Captioning for the video.
  • You can turn Closed Captioning on or off by toggling the CC button.

I am trying to view a movie, but the playback stops and starts or the screen hangs at “buffering” but doesn’t load the movie.

Good news! This type of problem is typically easy to solve. Try the following steps:

    • Check Your Bandwidth / Connection Speed – For the smoothest viewing experience, make sure your internet connection speed is at least 1 Mbps. Check your speed by going to www.speedtest.net. You should see that your download speed is higher than 1 Mbps.

Note: if you’re at the local café or if other people on your network are watching content simultaneously, the network bandwidth will be diminished and playback can be choppy or pixelated. If speedtest.net shows that your download speed is LESS than 1 Mbps, you have a couple of options:

      • Change networks – find a new Wi-Fi  hot spot or contact your ISP and talk to them about increasing your connection speed.
      • If speedtest.net shows your speed as higher than 1 Mbps, take a look at what else is running…
    • What Else is Running – We know that life gets busy! But, when watching a movie, we recommend relaxing and taking your mind off the day. So if you are running a whole lot of applications at the same time or have a lot of browser tabs open, your system is probably routing resources to something it thinks is more important. This causes you to experience slow playback or stuttering.

For the optimal viewing experience, close any other browser tabs or windows as well as any programs that aren’t critical. Then make some popcorn while your system adjusts its resources, turn down the lights, turn up the sound, and relax! If you don’t have a lot of other things running or if closing the other tabs doesn’t resolve the problem, make sure Adobe Flash is up-to-date, and clear your cache.

    • Update Adobe Flash – Adobe is always updating their products to make sure you have the best functionality so make sure you have the latest and greatest! To double-check your version of Flash, go to: http://get.adobe.com/flashplayer/
    • Clear Your Cache – While a browser cache can make surfing the net faster, sometimes they miss grabbing the latest information. So, if you encounter any problem on the web, it’s a good idea to clear your cache and refresh the page.

Here’s a quick way to clear your cache, regardless of which browser you’re using:

        • Ctrl + Shift + Del (PC)  or Cmd + Shift + Del (Mac)
        • Select “Empty Cache” or “Temporary Internet Files”
        • If available, select “From the beginning of time” (or similar)
        • Click OK or Delete
        • Restart your browser

If you’d like more specific instructions on how to clear the cache for a specific browser, click the links below:

While watching my rental the movie starts just fine but then freezes or crashes.

Two quick things you can do to solve this problem:

    1. Update Adobe Flash – Adobe is always updating their products to make sure you have the best functionality so make sure you have the latest and greatest! To double-check your version of Flash, go to: http://get.adobe.com/flashplayer/
    2. Clear Your Cache – While a browser cache can make surfing the net faster, sometimes they miss grabbing the latest information. So, if your video streaming freezes, or the plugin crashes, clear your cache and refresh the page.

Here’s a quick way to clear your cache, regardless of which browser you’re using:

        1. Ctrl + Shift + Del (PC)  or Cmd + Shift + Del (Mac)
        2. Select “Empty Cache” or “Temporary Internet Files”
        3. If available, select “From the beginning of time” (or similar)
        4. Click OK or Delete
        5. Restart your browser

If you’d like more specific instructions on how to clear the cache for a specific browser, click the links below:

If problems persist, please try a new browser. Some browsers handle some functionality better than others. We recommend using Google Chrome as its designed to provide the latest updates to Adobe Flash automatically (so you don’t even have to think about compatibility) and it works with your system’s resource management to keep system resource use to a minimum.

You can download the different browsers here:

The video player never appeared or the video did not begin when I clicked start.

Typically this is caused by program interference (aka something else is getting in the way). Here are a couple of things that should get you watching the movie in a jiffy!

Clear Your Cache – While a browser cache can make surfing the net faster, sometimes they miss grabbing the latest information. So, if your video streaming freezes, or the plugin crashes, clear your cache and refresh the page.

Here’s a quick way to clear your cache, regardless of which browser you’re using:

        1. Ctrl + Shift + Del (PC)  or Cmd + Shift + Del (Mac)
        2. Select “Empty Cache” or “Temporary Internet Files”
        3. If available, select “From the beginning of time” (or similar)
        4. Click OK or Delete
        5. Restart your browser

If you’d like more specific instructions on how to clear the cache for a specific browser, click the links below:

Browser Add-Ons – These nifty little plug-ins can cause some interference with standard browser functionality. Double-check which browser add-ons are running. Here are some that are known to cause challenges with streaming video.
    • AVG’s Do Not Track add-on – Disable this browser add-on to view certain rentals.
    • No Script add-on – Set this add-on to “Allow” streaming on Facebook
    • Other add-ons which block cookies should be disabled as well.

Anti-Virus Software – Everyone should have an anti-virus program on their system, but ensure it’s not preventing everyday activities like blocking the stream connection. Contact your antivirus manufacturer to find out how to prevent interruptions.

Not At Home? If you’re trying to view content at work or at your nearest café, you should verify that the network supports streaming services.

I’m having a problem purchasing a movie.

Please make sure that you have entered your payment information correctly.

If you are using PayPal:

You need to have a PayPal account. If you don’t have an account, sign up here.

Make sure your login credentials are correct.

Ensure your account has enough funds to cover the transaction.

Still need help? Please contact PayPal.

If you are trying to make your payment on a mobile device, please try again on a standard web browser.

Using another type of payment? Contact your bank or credit card company to speak with an account manager.

I purchased the wrong movie by mistake.

Please contact us at support@milyoni.zendesk.com.

My question is not on this list...now what?

We’re here to help! Please contact us at support@milyoni.zendesk.com.